pg99 Privacy Policy for Philippine Players

1Overview

pg99 operates an online gaming and sports betting platform serving players in the Philippines. In the course of providing these services, we collect and process certain personal information about you. This Privacy Policy explains exactly what that means — what we collect, why we collect it, and how we handle it responsibly.

This policy applies whenever you visit the pg99 website, register an account, make a deposit, place a bet, use the live casino, access your account dashboard, or contact our support team. It also applies to data we collect passively through cookies and analytics tools when you browse the platform.

By registering an account or continuing to use pg99, you acknowledge that you have read and understood this Privacy Policy. If you have questions about any part of it, you can reach us at [email protected] at any time.

2Data We Collect

The personal information pg99 collects falls into two broad categories: information you give us directly, and information we collect automatically when you use the platform.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless it is strictly required for responsible gaming purposes and you have provided explicit consent.

3How We Collect It

pg99 collects your personal information through the following channels:

• Direct registration: When you create a pg99 account, you provide your name, contact details, date of birth, and payment information.
• Account activity: Every deposit, withdrawal, bet, and game session generates transaction records associated with your account.
• Identity verification: During KYC verification, you submit government-issued ID documents which we process to confirm your identity and age.
• Support interactions: When you contact pg99 support via email or chat, we retain records of those conversations to help resolve issues and improve service quality.
• Automatic collection: Cookies, session trackers, and analytics tools collect technical and usage data passively as you browse the platform. See Section 8 for more on cookies.
• Payment providers: When you fund your account via GCash, Maya, or bank transfer, our payment processing partners may share transaction confirmation data with us.

4How We Use Your Data

pg99 uses your personal information only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, we use your data to:

• Create and manage your pg99 account, including verifying your identity and age before allowing real-money play.
• Process deposits and withdrawals in Philippine Peso through your registered GCash, Maya, or bank account.
• Deliver OTP verification messages to your registered mobile number for login and transaction security.
• Monitor account activity for signs of fraud, money laundering, or terms violations.
• Provide responsible gaming support, including activity monitoring and self-exclusion tools available on the Responsible Gaming page.
• Send transactional notifications about your account, such as deposit confirmations, withdrawal status updates, and security alerts.
• Improve the platform based on aggregated usage patterns and analytics data.
• Comply with applicable laws and obligations related to our operations in the Philippines.

pg99 does not use your personal data for unsolicited third-party marketing, and we do not sell your information to advertisers or data brokers.

5Data Sharing

pg99 shares your personal data only with trusted third parties who help us deliver the platform and its services. We do not share data for unrelated commercial purposes.

The categories of parties we may share data with include:

• Payment processors: GCash, Maya, and Philippine banking partners receive the financial details necessary to process your deposits and withdrawals in PHP.
• Identity verification providers: Third-party KYC services process your submitted ID documents to confirm your identity as part of account verification.
• Game content providers: Game studios and live casino software providers may receive anonymised session data to settle game results and detect irregular play.
• Analytics and security tools: Platform analytics and fraud detection services receive technical and usage data to help pg99 maintain a secure, optimised experience.
• Legal and regulatory authorities: Where required by applicable Philippine law or a lawful request, pg99 may disclose your information to relevant authorities.

All third parties who receive your data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection obligations. pg99 does not transfer your data to parties located outside the Philippines except where necessary for the services listed above, and where appropriate safeguards are in place.

6Data Retention

pg99 retains your personal data for as long as your account is active and for a reasonable period after account closure, in line with applicable legal and operational requirements.

Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period after closure as required for compliance and dispute resolution.
• Transaction records including deposits, withdrawals, and betting history are retained for the period required by applicable financial recordkeeping obligations.
• Support correspondence is retained to maintain a history of issues raised and resolutions provided.
• Technical and usage data collected via cookies and analytics is retained for shorter periods consistent with its analytical purpose.

When data is no longer required for its original purpose and no legal retention obligation applies, pg99 securely deletes or anonymises it.

7Security Measures

pg99 takes the security of your personal data seriously. We apply industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

These measures include:

• SSL/TLS encryption on all data transmitted between your device and the pg99 platform.
• OTP-based authentication tied to your registered Philippine mobile number for login and high-value transactions.
• Access controls that limit which pg99 staff can view personal player data, based on job function and need.
• Fraud monitoring systems that flag unusual account activity for review.
• Secure storage of all personal and financial data on protected servers.

While pg99 takes all reasonable steps to protect your data, no platform can guarantee absolute security. You are also responsible for keeping your own login credentials — username, password, and OTPs — private. pg99 will never ask you to share your password or OTP via email, chat, or phone.

8Cookies

pg99 uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players use our features. Cookies are small text files stored on your device when you visit the platform.

The types of cookies pg99 uses include:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security tokens. You cannot opt out of these without affecting core platform functionality.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off, and how features are used. Data collected is aggregated and anonymised.
• Preference cookies: Remember your platform settings and preferences across sessions.

You can manage cookie settings through your browser preferences. Blocking all cookies may affect your ability to log in and use certain platform features. pg99 does not use cookies to serve third-party advertising.

9Your Rights

As a pg99 player based in the Philippines, you have rights regarding the personal data we hold about you. These include the right to:

• Access: Request a copy of the personal data pg99 holds about you.
• Correction: Ask us to correct inaccurate or incomplete information on your account.
• Deletion: Request that we delete your personal data, subject to our legal and operational retention obligations.
• Restriction: Ask us to limit how we use your data while a dispute or correction request is being resolved.
• Portability: Request a structured, machine-readable copy of the data you have provided to us.
• Objection: Object to specific uses of your data, such as analytical profiling.

To exercise any of these rights, contact the pg99 support team at [email protected]. We will respond to verified requests within a reasonable timeframe. Note that some requests may be limited where retention of your data is required by law or to defend against a legal claim.

10Minors

pg99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step in our account registration and KYC process.

If pg99 becomes aware that personal data has been collected from a minor without appropriate parental consent or in breach of our age requirements, we will delete that data and close the associated account immediately.

If you believe that a minor may have registered on the platform, please contact us immediately at [email protected].

11Policy Changes

pg99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make material changes, registered players will be notified via their registered contact details before the updated policy takes effect.

The date shown at the top of this page reflects when this policy was last updated. We encourage you to review this page periodically. Continued use of pg99 after an update is posted constitutes acceptance of the revised Privacy Policy.

12Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the personal data pg99 holds about you, please get in touch:

• Email: [email protected]
• Support availability: 24 hours a day, 7 days a week

For concerns related to responsible gaming, deposits, or account management, you can also visit the relevant sections of the platform: Responsible Gaming, Deposit, or Withdrawal.