These Terms and Conditions govern your use of the pg99 online gaming platform. Please read them carefully before registering an account or placing any bets. By using pg99, you confirm that you have read and agree to these terms.
By accessing, registering for, or using any part of the pg99 platform — including the game lobby, live casino, sports betting section, or any other feature — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.
These terms apply to all users of pg99, whether you are browsing without an account or actively placing bets as a registered member. Using the platform in any capacity constitutes acceptance. If you disagree with these terms, your only option is to stop using pg99 immediately.
pg99 reserves the right to update or modify these Terms and Conditions at any time. Continued use of the platform after any changes take effect constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically.
To register and use pg99, you must meet all of the following requirements:
pg99 reserves the right to request age verification documents at any stage. Players who cannot provide satisfactory verification may have their accounts suspended and any pending withdrawals held until verification is complete.
Each player may hold only one account on pg99. Creating duplicate or multiple accounts is a violation of these terms and may result in immediate closure of all accounts associated with the same player, device, or payment method.
When registering, you are required to provide accurate and complete personal information. Providing false, misleading, or incomplete registration details — including name, date of birth, or contact information — constitutes a breach of these terms.
You are solely responsible for maintaining the security of your account login credentials. This includes your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. pg99 will never contact you to ask for your password or OTP. Do not share these with anyone.
If you suspect unauthorised access to your account, contact pg99 support immediately at [email protected]. pg99 is not liable for losses resulting from unauthorised access caused by a player's failure to secure their login credentials.
Account verification — including identity and payment method verification — may be required before withdrawals are processed or at any point during the account lifecycle. This is a standard KYC (Know Your Customer) process and applies to all players.
All transactions on pg99 are conducted in Philippine Peso (PHP). There is no currency conversion step — your account balance is always displayed and maintained in PHP.
Accepted deposit methods on pg99 include GCash, Maya, and Philippine bank transfer. These are the only supported deposit channels. pg99 does not accept credit cards or cryptocurrency as funding methods for gaming accounts.
You may only deposit funds from payment accounts registered in your own name. Depositing funds using payment methods that belong to another person is a breach of these terms and may result in account suspension.
Deposits are credited to your pg99 account once the transaction is confirmed by the payment provider. Processing times may vary depending on the channel used. pg99 does not charge deposit fees, but your bank or e-wallet provider may apply their own charges.
pg99 reserves the right to request documentation to verify the source of funds deposited into your account. This is part of standard responsible gaming and anti-fraud compliance. Failure to provide requested documentation may result in a hold on your account balance.
Withdrawal requests on pg99 are processed back to the same payment method used for the original deposit where possible. All withdrawals are issued in Philippine Peso (PHP) directly to your GCash, Maya, or registered bank account.
Before a withdrawal can be processed, your account must be fully verified. This includes identity verification and confirmation that your registered payment method matches your account details. Withdrawals requested to third-party accounts will not be processed.
Processing times vary by payment channel and account tier. VIP members at higher tiers benefit from priority withdrawal processing. Standard processing timelines are outlined on the Withdrawal page.
pg99 reserves the right to delay or withhold a withdrawal pending investigation if there is reasonable suspicion of fraud, terms violation, or irregular account activity. Where a hold is placed, pg99 will communicate the reason and estimated resolution timeline to the affected player.
All games and sports betting markets available on pg99 are governed by specific rules applicable to each game type or betting product. These product-level rules form part of the overall terms governing your use of the platform.
Results of games and sporting events are final once officially settled. pg99 does not accept disputes based on a player's subjective expectation of an outcome. In the case of a technical error affecting a game result, pg99 will investigate and apply a resolution consistent with these terms and the applicable game rules.
Placing bets on behalf of another person, using automated betting software or bots, or engaging in any form of match manipulation or collusion is strictly prohibited and will result in immediate account closure and forfeiture of funds.
pg99 offers sports betting across PBA basketball, volleyball, boxing, esports, international football, and more than 20 other sports categories. Live in-play markets are available on selected events. All bets are placed and settled in PHP. See the Bet section for currently available markets.
pg99 may offer bonuses, promotions, cashback, and other incentives to registered players from time to time. All such offers are subject to specific terms and conditions that will be communicated at the time of the offer.
Where a bonus is subject to wagering requirements, the specific requirements — including the applicable multiplier, eligible games, and expiry period — will be stated clearly in the promotion details. pg99 does not publish generic wagering figures in these general terms because individual promotion terms govern each offer.
Bonuses are intended for personal recreational use only. Attempting to exploit promotions through multi-accounting, coordinated play, or systematic abuse of bonus structures is a breach of these terms and will result in forfeiture of bonus funds and potential account closure.
pg99 reserves the right to modify, suspend, or cancel any promotion at any time. Players who have already opted into a promotion at the time of modification will be communicated the change and given a reasonable opportunity to use or forfeit any active bonus balance.
All players are expected to interact with pg99 and its support team in a respectful and lawful manner. The following conduct is strictly prohibited on the platform:
pg99 monitors account activity for patterns that suggest a breach of these conduct rules. Where a breach is detected, pg99 may suspend the account, close it permanently, or refer the matter to relevant authorities depending on the nature of the violation.
pg99 collects and processes personal data from registered players as described in the Privacy Policy. By registering an account, you consent to the collection and use of your personal information in accordance with that policy.
pg99 uses SSL encryption to protect data transmitted between your device and the platform. Your account is further secured through OTP verification tied to your registered mobile number.
pg99 does not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors and identity verification providers as necessary to operate the platform and comply with applicable obligations.
pg99 is committed to providing a safe and responsible gaming environment. The platform enforces a strict 21+ age policy and provides tools to help players manage their gaming activity.
Players who feel their gaming behaviour is becoming harmful are encouraged to visit the Responsible Gaming page for guidance, self-assessment tools, and links to Philippine support services including the NCMH crisis hotline at 1553.
Online gaming involves financial risk. pg99 does not guarantee wins or returns, and no marketing communication from pg99 should be interpreted as a promise of profit. Always play within a budget you are comfortable losing.
pg99 reserves the right to suspend or permanently close any account at its discretion, including where there is reasonable evidence of a terms violation, fraudulent activity, or a risk to the integrity of the platform.
Players may also request closure of their own account at any time by contacting support. If a self-exclusion request is made for responsible gaming reasons, pg99 will action the closure promptly and apply appropriate restrictions to prevent re-registration during the exclusion period.
Where an account is closed due to a confirmed terms violation, any remaining balance may be forfeited. Where closure is at the player's own request for non-violation reasons, any verified balance will be returned via the player's registered withdrawal method after identity verification.
pg99 provides the platform on an "as available" basis. While every effort is made to ensure continuous uptime and accurate game results, pg99 does not guarantee that the platform will be uninterrupted, error-free, or free from technical issues.
To the maximum extent permitted by applicable law, pg99's liability to any player for losses arising from use of the platform is limited to the amount deposited by that player in the twelve months preceding the claim.
pg99 is not liable for losses arising from internet connectivity issues on the player's side, unauthorised access resulting from a player's failure to secure their credentials, or events outside pg99's reasonable control.
pg99 may update these Terms and Conditions at any time. When material changes are made, pg99 will notify registered players via the contact details on their account with reasonable notice before the changes take effect.
The date at the top of this page reflects when these terms were last updated. It is your responsibility to check this page periodically. Continued use of the platform after any update constitutes acceptance of the revised terms.
If you have any questions about these Terms and Conditions, or need clarification on any specific clause, please contact the pg99 support team:
For responsible gaming concerns, please visit the Responsible Gaming page or call the NCMH crisis hotline at 1553.
A quick summary of the key commitments that govern your experience on pg99 as a Philippine-based player.
Each player is allowed one account only. Duplicate accounts are a direct violation of these terms and will result in all associated accounts being closed, regardless of which account holds the active balance.
Every deposit, withdrawal, bet, and payout on pg99 is handled in Philippine Peso. No conversion, no hidden exchange rates. Funds go from your GCash, Maya, or bank account directly to your pg99 balance and back.
Keep your password and OTPs private. pg99 will never ask for your credentials. If you suspect unauthorised access, contact support immediately. Losses from shared credentials are not covered by pg99.
Every bonus or promotion on pg99 carries its own specific conditions. These are communicated at the time of the offer. General terms do not override promotion-specific terms when the two apply to the same offer.
pg99 is for players aged 21 and above. The platform supports responsible gaming and provides tools to help manage play. Wins are never guaranteed — always set a budget and play within your means.
pg99 may update these terms from time to time. Registered players will be notified of material changes. Continuing to use the platform after an update means you accept the revised Terms and Conditions.